Boston Senior AdvisorCaretenders is a Medicare-certified home health agency based at 200 Reservoir Street, Suite 309 in Needham Heights, MA 02494. Medicare first certified it in 1992, 34 years ago. Medicare rates its quality of patient care at 3.5 out of 5 stars, above the Massachusetts average of 3. Its strongest result against the Massachusetts average is got better at taking medicines correctly; its weakest is met expected function at discharge.
What is Caretenders's Medicare record?
| Agency | Caretenders |
|---|---|
| Address | 200 Reservoir Street, Suite 309, Needham Heights, MA 02494 |
| Phone | (617) 332-5015 |
| Medicare provider number (CCN) | 227269 |
| Ownership | Proprietary |
| Medicare-certified since | 08/11/1992 |
How does Caretenders score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Caretenders. It is better than the Massachusetts average on 1 and worse on 1.
| Measure | Caretenders | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 96.2% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 89.3% | 86.7% | 88.6% | About the same |
| Got better at getting in and out of bed | 89.8% | 89.2% | 89.8% | About the same |
| Got better at bathing | 89.6% | 88.7% | 90.7% | About the same |
| Breathing improved | 91.9% | 89.9% | 91.5% | About the same |
| Got better at taking medicines correctly | 92.3% | 85.3% | 88.3% | Better |
| Medication issues addressed on time | 94.5% | 94.4% | 94.4% | About the same |
| Flu shot status checked | 64.3% | 64.6% | 63.3% | About the same |
| Met expected function at discharge | 71% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.9% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.1% | 0.2% | 0.2% | About the same |
Where it stands out: got better at taking medicines correctly.
Where it trails: met expected function at discharge.
What do patients say about Caretenders?
76% of surveyed patients said they would definitely recommend Caretenders, based on 1407 completed surveys. The Massachusetts average is 77%.
| Survey question | Caretenders | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 89% | 87% | 89% | About the same |
| Team communicated well | 85% | 83% | 86% | About the same |
| Team discussed medicines, pain and home safety | 81% | 83% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 84% | 83% | 85% | About the same |
| Would definitely recommend the agency | 76% | 77% | 79% | About the same |
Do Caretenders's patients end up back in the hospital?
Medicare rates Caretenders worse than the national rate on: preventable hospital readmissions in the 30 days after care.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 89.7% |
| Preventable hospital readmissions in the 30 days after care | Worse Than National Rate | 4.8% |
| Preventable hospital stays during care | Same As National Rate | 11.1% |
Which home health services does Caretenders provide, and which does it not?
Caretenders reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Caretenders? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Caretenders serve?
Caretenders tells Medicare it serves 218 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties, out of 391 in total.
- 01431
- 01432
- 01450
- 01460
- 01463
- 01464
- 01469
- 01474
- 01701
- 01702
- 01719
- 01720
- 01721
- 01730
- 01731
- 01741
- 01742
- 01746
- 01748
- 01749
- 01752
- 01754
- 01760
- 01770
- 01773
- 01775
- 01776
- 01778
- 01801
- 01803
- 01810
- 01821
- 01824
- 01826
- 01827
- 01830
- 01832
- 01833
- 01834
- 01835
- 01840
- 01841
- 01843
- 01844
- 01845
- 01850
- 01851
- 01852
- 01854
- 01860
- 01862
- 01863
- 01864
- 01867
- 01876
- 01879
- 01880
- 01886
- 01887
- 01890
- 01901
- 01902
- 01904
- 01905
- 01906
- 01907
- 01908
- 01913
- 01915
- 01921
- 01922
- 01923
- 01929
- 01930
- 01938
- 01940
- 01944
- 01945
- 01949
- 01950
- 01951
- 01952
- 01960
- 01966
- 01969
- 01970
- 01982
- 01983
- 01984
- 01985
- 02019
- 02021
- 02025
- 02026
- 02030
- 02032
- 02035
- 02038
- 02043
- 02045
- 02047
- 02050
- 02052
- 02053
- 02054
- 02056
- 02061
- 02062
- 02066
- 02067
- 02072
- 02081
- 02090
- 02093
- 02108
- 02109
- 02110
- 02111
- 02114
- 02115
- 02116
- 02118
- 02119
- 02120
- 02121
- 02122
- 02124
- 02125
- 02126
- 02127
- 02130
- 02131
- 02132
- 02135
- 02136
- 02138
- 02139
- 02140
- 02141
- 02143
- 02144
- 02145
- 02148
- 02149
- 02150
- 02151
- 02152
- 02155
- 02169
- 02170
- 02171
- 02176
- 02180
- 02184
- 02186
- 02188
- 02189
- 02190
- 02191
- 02199
- 02210
- 02215
- 02301
- 02302
- 02322
- 02324
- 02330
- 02332
- 02333
- 02338
- 02339
- 02341
- 02343
- 02346
- 02347
- 02351
- 02359
- 02360
- 02364
- 02367
- 02368
- 02370
- 02379
- 02382
- 02420
- 02421
- 02445
- 02446
- 02451
- 02452
- 02453
- 02458
- 02459
- 02460
- 02461
- 02462
- 02464
- 02465
- 02466
- 02467
- 02468
- 02472
- 02474
- 02476
- 02478
- 02481
- 02482
- 02492
- 02493
- 02494
- 02538
- 02558
- 02571
- 02576
- 02738
- 02739
- 02762
- 02770
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Caretenders before starting care?
Ask what 'done' looks like
71% of patients reached the level of function Medicare expected by discharge (Massachusetts average 78.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Caretenders Medicare-certified?
Yes. Caretenders is certified by Medicare under provider number 227269 and has been since 1992. Original Medicare pays certified agencies directly for covered home health care.
What is Caretenders's Medicare star rating?
3.5 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 3 out of 5.
Does Caretenders provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
