Boston Senior AdvisorCaring Hearts Homecare Inc is a Medicare-certified home health agency based at 188 Main Street, Suite 201 in Wilmington, MA 01887. Medicare first certified it in 2013, 13 years ago. Medicare rates its quality of patient care at 5 out of 5 stars, above the Massachusetts average of 3. Its strongest result against the Massachusetts average is got better at taking medicines correctly; its weakest is met expected function at discharge.
What is Caring Hearts Homecare Inc's Medicare record?
| Agency | Caring Hearts Homecare Inc |
|---|---|
| Address | 188 Main Street, Suite 201, Wilmington, MA 01887 |
| Phone | (978) 658-5104 |
| Medicare provider number (CCN) | 227592 |
| Ownership | Proprietary |
| Medicare-certified since | 11/26/2013 |
How does Caring Hearts Homecare Inc score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Caring Hearts Homecare Inc. It is better than the Massachusetts average on 6 and worse on 2.
| Measure | Caring Hearts Homecare Inc | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 97.5% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 90.4% | 86.7% | 88.6% | Better |
| Got better at getting in and out of bed | 100% | 89.2% | 89.8% | Better |
| Got better at bathing | 100% | 88.7% | 90.7% | Better |
| Breathing improved | 100% | 89.9% | 91.5% | Better |
| Got better at taking medicines correctly | 99.3% | 85.3% | 88.3% | Better |
| Medication issues addressed on time | 98.6% | 94.4% | 94.4% | Better |
| Flu shot status checked | 47.2% | 64.6% | 63.3% | Worse |
| Met expected function at discharge | 33.3% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.6% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: got better at taking medicines correctly, got better at bathing and got better at getting in and out of bed.
Where it trails: met expected function at discharge and flu shot status checked.
What do patients say about Caring Hearts Homecare Inc?
66% of surveyed patients said they would definitely recommend Caring Hearts Homecare Inc, based on 59 completed surveys. The Massachusetts average is 77%.
| Survey question | Caring Hearts Homecare Inc | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 82% | 87% | 89% | Worse |
| Team communicated well | 75% | 83% | 86% | Worse |
| Team discussed medicines, pain and home safety | 80% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 65% | 83% | 85% | Worse |
| Would definitely recommend the agency | 66% | 77% | 79% | Worse |
Do Caring Hearts Homecare Inc's patients end up back in the hospital?
Medicare could not calculate hospital-use measures for Caring Hearts Homecare Inc: the number of patient episodes was too small to report.
Which home health services does Caring Hearts Homecare Inc provide, and which does it not?
Caring Hearts Homecare Inc reports offering skilled nursing, physical therapy, occupational therapy, speech therapy and home health aide. It does not report offering medical social work.
| Service | Offered by Caring Hearts Homecare Inc? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | No |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Caring Hearts Homecare Inc serve?
Caring Hearts Homecare Inc tells Medicare it serves 60 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties, out of 62 in total.
- 01803
- 01821
- 01826
- 01840
- 01843
- 01844
- 01879
- 01887
- 01902
- 01905
- 02072
- 02108
- 02109
- 02110
- 02113
- 02114
- 02115
- 02116
- 02118
- 02119
- 02120
- 02121
- 02122
- 02124
- 02125
- 02126
- 02127
- 02128
- 02129
- 02130
- 02131
- 02132
- 02134
- 02135
- 02136
- 02139
- 02140
- 02141
- 02145
- 02148
- 02149
- 02150
- 02151
- 02152
- 02155
- 02169
- 02170
- 02171
- 02188
- 02189
- 02210
- 02215
- 02301
- 02302
- 02368
- 02370
- 02446
- 02458
- 02461
- 02467
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Caring Hearts Homecare Inc before starting care?
Ask what 'done' looks like
33.3% of patients reached the level of function Medicare expected by discharge (Massachusetts average 78.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Wilmington, MA?
These Medicare-certified agencies are also based in or near Wilmington.
- Bayada Home Health Care, Inc — 3 of 5 stars
- Enhabit Home Health — 2.5 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Caring Hearts Homecare Inc Medicare-certified?
Yes. Caring Hearts Homecare Inc is certified by Medicare under provider number 227592 and has been since 2013. Original Medicare pays certified agencies directly for covered home health care.
What is Caring Hearts Homecare Inc's Medicare star rating?
5 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 2 out of 5.
Does Caring Hearts Homecare Inc provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy and home health aide.
