Boston Senior AdvisorCroi Health is a Medicare-certified home health agency based at 120 Longwater Drive in Norwell, MA 02061. Medicare first certified it in 1985, 41 years ago. Medicare rates its quality of patient care at 4.5 out of 5 stars, above the Massachusetts average of 3. It beats the Massachusetts average on 7 of the measures Medicare publishes and trails on none.
What is Croi Health's Medicare record?
| Agency | Croi Health |
|---|---|
| Address | 120 Longwater Drive, Norwell, MA 02061 |
| Phone | (781) 659-2342 |
| Medicare provider number (CCN) | 227241 |
| Ownership | Non-Profit |
| Medicare-certified since | 07/31/1985 |
How does Croi Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Croi Health. It is better than the Massachusetts average on 7 and worse on 0.
| Measure | Croi Health | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 99.9% | 96.5% | 96.6% | Better |
| Got better at walking or moving around | 95.1% | 86.7% | 88.6% | Better |
| Got better at getting in and out of bed | 96.7% | 89.2% | 89.8% | Better |
| Got better at bathing | 95.1% | 88.7% | 90.7% | Better |
| Breathing improved | 93.3% | 89.9% | 91.5% | Better |
| Got better at taking medicines correctly | 93.7% | 85.3% | 88.3% | Better |
| Medication issues addressed on time | 95.6% | 94.4% | 94.4% | About the same |
| Flu shot status checked | 66.1% | 64.6% | 63.3% | About the same |
| Met expected function at discharge | 83% | 78.1% | 71.7% | Better |
| Falls with major injury (lower is better) | 0.8% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.2% | 0.2% | 0.2% | About the same |
Where it stands out: got better at walking or moving around, got better at taking medicines correctly and got better at getting in and out of bed.
What do patients say about Croi Health?
91% of surveyed patients said they would definitely recommend Croi Health, based on 306 completed surveys. The Massachusetts average is 77%.
| Survey question | Croi Health | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 93% | 87% | 89% | Better |
| Team communicated well | 91% | 83% | 86% | Better |
| Team discussed medicines, pain and home safety | 88% | 83% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 92% | 83% | 85% | Better |
| Would definitely recommend the agency | 91% | 77% | 79% | Better |
Do Croi Health's patients end up back in the hospital?
Medicare rates Croi Health better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 97.4% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.1% |
| Preventable hospital stays during care | Same As National Rate | 10.2% |
Which home health services does Croi Health provide, and which does it not?
Croi Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Croi Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Croi Health serve?
Croi Health tells Medicare it serves 35 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties, out of 49 in total.
- 02025
- 02043
- 02045
- 02047
- 02050
- 02061
- 02066
- 02169
- 02170
- 02171
- 02184
- 02186
- 02188
- 02189
- 02190
- 02191
- 02322
- 02324
- 02330
- 02332
- 02333
- 02338
- 02339
- 02341
- 02343
- 02350
- 02351
- 02359
- 02360
- 02364
- 02367
- 02368
- 02370
- 02379
- 02382
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Croi Health before starting care?
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Croi Health Medicare-certified?
Yes. Croi Health is certified by Medicare under provider number 227241 and has been since 1985. Original Medicare pays certified agencies directly for covered home health care.
What is Croi Health's Medicare star rating?
4.5 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 5 out of 5.
Does Croi Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
