Boston Senior AdvisorCrossway Homecare LLC is a Medicare-certified home health agency based at 30 Massachusetts Avenue, Suite 405 in North Andover, MA 01845. Medicare first certified it in 2016, 10 years ago. Medicare rates its quality of patient care at 1 out of 5 stars, below the Massachusetts average of 3. It trails the Massachusetts average on 10 of the measures Medicare publishes and beats it on none.
What is Crossway Homecare LLC's Medicare record?
| Agency | Crossway Homecare LLC |
|---|---|
| Address | 30 Massachusetts Avenue, Suite 405, North Andover, MA 01845 |
| Phone | (978) 390-0958 |
| Medicare provider number (CCN) | 227648 |
| Ownership | Proprietary |
| Medicare-certified since | 05/18/2016 |
How does Crossway Homecare LLC score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Crossway Homecare LLC. It is better than the Massachusetts average on 0 and worse on 10.
| Measure | Crossway Homecare LLC | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 83.1% | 96.5% | 96.6% | Worse |
| Got better at walking or moving around | 33.1% | 86.7% | 88.6% | Worse |
| Got better at getting in and out of bed | 33.5% | 89.2% | 89.8% | Worse |
| Got better at bathing | 25.6% | 88.7% | 90.7% | Worse |
| Breathing improved | 40.8% | 89.9% | 91.5% | Worse |
| Got better at taking medicines correctly | 35.3% | 85.3% | 88.3% | Worse |
| Medication issues addressed on time | 88.5% | 94.4% | 94.4% | Worse |
| Flu shot status checked | 21.7% | 64.6% | 63.3% | Worse |
| Met expected function at discharge | 28.7% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 1.6% | 1% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it trails: got better at bathing, got better at getting in and out of bed and got better at walking or moving around.
What do patients say about Crossway Homecare LLC?
50% of surveyed patients said they would definitely recommend Crossway Homecare LLC, based on 31 completed surveys. The Massachusetts average is 77%.
| Survey question | Crossway Homecare LLC | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 74% | 87% | 89% | Worse |
| Team communicated well | 60% | 83% | 86% | Worse |
| Team discussed medicines, pain and home safety | 88% | 83% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 58% | 83% | 85% | Worse |
| Would definitely recommend the agency | 50% | 77% | 79% | Worse |
Do Crossway Homecare LLC's patients end up back in the hospital?
Medicare rates Crossway Homecare LLC worse than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Worse Than National Rate | 53.1% |
| Preventable hospital stays during care | Same As National Rate | 14% |
Which home health services does Crossway Homecare LLC provide, and which does it not?
Crossway Homecare LLC reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Crossway Homecare LLC? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Crossway Homecare LLC serve?
Crossway Homecare LLC tells Medicare it serves 52 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties, out of 53 in total.
- 01730
- 01810
- 01824
- 01826
- 01830
- 01832
- 01833
- 01835
- 01840
- 01841
- 01843
- 01844
- 01845
- 01850
- 01851
- 01852
- 01854
- 01860
- 01862
- 01863
- 01864
- 01876
- 01886
- 01901
- 01902
- 01904
- 01905
- 01906
- 01907
- 01908
- 01913
- 01915
- 01923
- 01930
- 01940
- 01960
- 01966
- 01970
- 02111
- 02115
- 02116
- 02118
- 02119
- 02132
- 02139
- 02140
- 02141
- 02149
- 02155
- 02420
- 02445
- 02458
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Crossway Homecare LLC before starting care?
Ask who helps with bathing, and how often
25.6% of patients improved at bathing (Massachusetts average 88.7%). Ask whether a home health aide is part of the plan or whether bathing help is left to the family.
Ask about transfer training
33.5% of patients improved at getting in and out of bed (Massachusetts average 89.2%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask how often the therapist actually comes
33.1% of its patients got better at walking or moving around, against 86.7% across Massachusetts. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve North Andover, MA?
These Medicare-certified agencies are also based in or near North Andover.
- Blissful Homecare, LLC — 3 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Crossway Homecare LLC Medicare-certified?
Yes. Crossway Homecare LLC is certified by Medicare under provider number 227648 and has been since 2016. Original Medicare pays certified agencies directly for covered home health care.
What is Crossway Homecare LLC's Medicare star rating?
1 out of 5 for quality of patient care. The Massachusetts average is 3.
Does Crossway Homecare LLC provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
