Boston Senior AdvisorEmerson Hospital Home Care Program is a Medicare-certified home health agency based at 310 Baker Avenue in Concord, MA 01742. Medicare first certified it in 1966, 60 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Massachusetts average of 3. It beats the Massachusetts average on 4 of the measures Medicare publishes and trails on none.
What is Emerson Hospital Home Care Program's Medicare record?
| Agency | Emerson Hospital Home Care Program |
|---|---|
| Address | 310 Baker Avenue, Concord, MA 01742 |
| Phone | (978) 287-8300 |
| Medicare provider number (CCN) | 227072 |
| Ownership | Non-Profit |
| Medicare-certified since | 07/01/1966 |
How does Emerson Hospital Home Care Program score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Emerson Hospital Home Care Program. It is better than the Massachusetts average on 4 and worse on 0.
| Measure | Emerson Hospital Home Care Program | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 99.5% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 88.8% | 86.7% | 88.6% | About the same |
| Got better at getting in and out of bed | 91.3% | 89.2% | 89.8% | About the same |
| Got better at bathing | 90.5% | 88.7% | 90.7% | About the same |
| Breathing improved | 90% | 89.9% | 91.5% | About the same |
| Got better at taking medicines correctly | 89.2% | 85.3% | 88.3% | Better |
| Medication issues addressed on time | 99.3% | 94.4% | 94.4% | Better |
| Flu shot status checked | 74.7% | 64.6% | 63.3% | Better |
| Met expected function at discharge | 86.5% | 78.1% | 71.7% | Better |
| Falls with major injury (lower is better) | 1% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.5% | 0.2% | 0.2% | About the same |
Where it stands out: flu shot status checked, met expected function at discharge and medication issues addressed on time.
What do patients say about Emerson Hospital Home Care Program?
88% of surveyed patients said they would definitely recommend Emerson Hospital Home Care Program, based on 274 completed surveys. The Massachusetts average is 77%.
| Survey question | Emerson Hospital Home Care Program | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 91% | 87% | 89% | Better |
| Team communicated well | 90% | 83% | 86% | Better |
| Team discussed medicines, pain and home safety | 91% | 83% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 89% | 83% | 85% | Better |
| Would definitely recommend the agency | 88% | 77% | 79% | Better |
Do Emerson Hospital Home Care Program's patients end up back in the hospital?
Medicare rates Emerson Hospital Home Care Program worse than the national rate on: preventable hospital readmissions in the 30 days after care.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 95.4% |
| Preventable hospital readmissions in the 30 days after care | Worse Than National Rate | 5.6% |
| Preventable hospital stays during care | Better Than National Rate | 6.5% |
Which home health services does Emerson Hospital Home Care Program provide, and which does it not?
Emerson Hospital Home Care Program reports offering skilled nursing, physical therapy, occupational therapy and medical social work. It does not report offering speech therapy and home health aide.
| Service | Offered by Emerson Hospital Home Care Program? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | No |
| Medical social work | Yes |
| Home health aide | No |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Emerson Hospital Home Care Program serve?
Emerson Hospital Home Care Program tells Medicare it serves 26 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties, out of 34 in total.
- 01432
- 01450
- 01460
- 01463
- 01464
- 01469
- 01474
- 01718
- 01719
- 01720
- 01730
- 01731
- 01741
- 01742
- 01749
- 01752
- 01754
- 01773
- 01775
- 01776
- 01803
- 01824
- 01863
- 01879
- 01886
- 02143
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Emerson Hospital Home Care Program before starting care?
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Emerson Hospital Home Care Program Medicare-certified?
Yes. Emerson Hospital Home Care Program is certified by Medicare under provider number 227072 and has been since 1966. Original Medicare pays certified agencies directly for covered home health care.
What is Emerson Hospital Home Care Program's Medicare star rating?
4 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 5 out of 5.
Does Emerson Hospital Home Care Program provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy and medical social work.
