Boston Senior AdvisorPathways Healthcare is a Medicare-certified home health agency based at 101 Station Drive Ste 240 in Westwood, MA 02090. Medicare first certified it in 2013, 13 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the Massachusetts average of 3. Its strongest result against the Massachusetts average is falls with major injury; its weakest is met expected function at discharge.
What is Pathways Healthcare's Medicare record?
| Agency | Pathways Healthcare |
|---|---|
| Address | 101 Station Drive Ste 240, Westwood, MA 02090 |
| Phone | (617) 481-9077 |
| Medicare provider number (CCN) | 227569 |
| Ownership | Proprietary |
| Medicare-certified since | 08/01/2013 |
How does Pathways Healthcare score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Pathways Healthcare. It is better than the Massachusetts average on 1 and worse on 6.
| Measure | Pathways Healthcare | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 99.2% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 85.3% | 86.7% | 88.6% | About the same |
| Got better at getting in and out of bed | 80.6% | 89.2% | 89.8% | Worse |
| Got better at bathing | 82% | 88.7% | 90.7% | Worse |
| Breathing improved | 86.8% | 89.9% | 91.5% | Worse |
| Got better at taking medicines correctly | 78.7% | 85.3% | 88.3% | Worse |
| Medication issues addressed on time | 97.1% | 94.4% | 94.4% | About the same |
| Flu shot status checked | 57% | 64.6% | 63.3% | Worse |
| Met expected function at discharge | 51.8% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.5% | 1% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: falls with major injury.
Where it trails: met expected function at discharge, got better at getting in and out of bed and flu shot status checked.
What do patients say about Pathways Healthcare?
70% of surveyed patients said they would definitely recommend Pathways Healthcare, based on 330 completed surveys. The Massachusetts average is 77%.
| Survey question | Pathways Healthcare | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 85% | 87% | 89% | About the same |
| Team communicated well | 80% | 83% | 86% | Worse |
| Team discussed medicines, pain and home safety | 72% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 76% | 83% | 85% | Worse |
| Would definitely recommend the agency | 70% | 77% | 79% | Worse |
Do Pathways Healthcare's patients end up back in the hospital?
Medicare rates Pathways Healthcare better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 83.3% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 3.9% |
| Preventable hospital stays during care | Same As National Rate | 10.9% |
Which home health services does Pathways Healthcare provide, and which does it not?
Pathways Healthcare reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Pathways Healthcare? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Pathways Healthcare serve?
Pathways Healthcare tells Medicare it serves 212 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties, out of 322 in total.
- 01432
- 01450
- 01460
- 01463
- 01464
- 01469
- 01474
- 01701
- 01702
- 01718
- 01719
- 01720
- 01721
- 01730
- 01731
- 01741
- 01742
- 01746
- 01748
- 01749
- 01752
- 01754
- 01760
- 01770
- 01773
- 01775
- 01776
- 01778
- 01801
- 01803
- 01810
- 01821
- 01824
- 01826
- 01827
- 01830
- 01832
- 01833
- 01834
- 01835
- 01840
- 01841
- 01843
- 01844
- 01845
- 01850
- 01851
- 01852
- 01854
- 01860
- 01862
- 01863
- 01864
- 01867
- 01876
- 01879
- 01880
- 01886
- 01887
- 01890
- 01901
- 01902
- 01904
- 01905
- 01906
- 01907
- 01913
- 01915
- 01921
- 01922
- 01923
- 01930
- 01940
- 01949
- 01950
- 01951
- 01952
- 01960
- 01969
- 01970
- 01985
- 02019
- 02021
- 02025
- 02026
- 02030
- 02032
- 02035
- 02038
- 02043
- 02045
- 02050
- 02052
- 02053
- 02054
- 02056
- 02061
- 02062
- 02066
- 02067
- 02072
- 02081
- 02090
- 02093
- 02108
- 02109
- 02110
- 02111
- 02113
- 02114
- 02115
- 02116
- 02118
- 02119
- 02120
- 02121
- 02122
- 02124
- 02125
- 02126
- 02127
- 02128
- 02129
- 02130
- 02131
- 02132
- 02134
- 02135
- 02136
- 02138
- 02139
- 02140
- 02141
- 02142
- 02143
- 02144
- 02145
- 02148
- 02149
- 02150
- 02151
- 02152
- 02155
- 02169
- 02170
- 02171
- 02176
- 02180
- 02184
- 02186
- 02188
- 02189
- 02190
- 02191
- 02199
- 02210
- 02215
- 02301
- 02302
- 02322
- 02324
- 02332
- 02333
- 02338
- 02339
- 02341
- 02343
- 02346
- 02347
- 02351
- 02359
- 02360
- 02364
- 02367
- 02368
- 02370
- 02379
- 02382
- 02420
- 02421
- 02445
- 02446
- 02451
- 02452
- 02453
- 02458
- 02459
- 02460
- 02461
- 02462
- 02464
- 02465
- 02466
- 02467
- 02468
- 02472
- 02474
- 02476
- 02478
- 02481
- 02482
- 02492
- 02493
- 02494
- 02538
- 02558
- 02571
- 02576
- 02738
- 02739
- 02762
- 02770
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Pathways Healthcare before starting care?
Ask what 'done' looks like
51.8% of patients reached the level of function Medicare expected by discharge (Massachusetts average 78.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask about transfer training
80.6% of patients improved at getting in and out of bed (Massachusetts average 89.2%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask who helps with bathing, and how often
82% of patients improved at bathing (Massachusetts average 88.7%). Ask whether a home health aide is part of the plan or whether bathing help is left to the family.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Pathways Healthcare Medicare-certified?
Yes. Pathways Healthcare is certified by Medicare under provider number 227569 and has been since 2013. Original Medicare pays certified agencies directly for covered home health care.
What is Pathways Healthcare's Medicare star rating?
2.5 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 2 out of 5.
Does Pathways Healthcare provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
