Boston Senior AdvisorPacific Hands Home Care LLC is a Medicare-certified home health agency based at 184 Pleasant Valley St, Ste 1-102 in Methuen, MA 01844. Medicare first certified it in 2024, 2 years ago. Medicare rates its quality of patient care at 1 out of 5 stars, below the Massachusetts average of 3. It trails the Massachusetts average on 9 of the measures Medicare publishes and beats it on none.
What is Pacific Hands Home Care LLC's Medicare record?
| Agency | Pacific Hands Home Care LLC |
|---|---|
| Address | 184 Pleasant Valley St, Ste 1-102, Methuen, MA 01844 |
| Phone | (978) 258-6591 |
| Medicare provider number (CCN) | 227775 |
| Ownership | Proprietary |
| Medicare-certified since | 04/20/2024 |
How does Pacific Hands Home Care LLC score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Pacific Hands Home Care LLC. It is better than the Massachusetts average on 0 and worse on 9.
| Measure | Pacific Hands Home Care LLC | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 71.2% | 96.5% | 96.6% | Worse |
| Got better at walking or moving around | 42.8% | 86.7% | 88.6% | Worse |
| Got better at getting in and out of bed | 48.7% | 89.2% | 89.8% | Worse |
| Got better at bathing | 47.8% | 88.7% | 90.7% | Worse |
| Breathing improved | 49.7% | 89.9% | 91.5% | Worse |
| Got better at taking medicines correctly | 55.5% | 85.3% | 88.3% | Worse |
| Medication issues addressed on time | 94.7% | 94.4% | 94.4% | About the same |
| Flu shot status checked | 32.6% | 64.6% | 63.3% | Worse |
| Met expected function at discharge | 56.9% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 4.5% | 1% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it trails: got better at walking or moving around, got better at bathing and got better at getting in and out of bed.
What do patients say about Pacific Hands Home Care LLC?
Medicare has not published patient survey results for Pacific Hands Home Care LLC. The survey is only reported once an agency has enough completed responses, so smaller and newer agencies often have none. That is a gap in the record, not a mark against it.
Do Pacific Hands Home Care LLC's patients end up back in the hospital?
Medicare could not calculate hospital-use measures for Pacific Hands Home Care LLC: the number of patient episodes was too small to report.
Which home health services does Pacific Hands Home Care LLC provide, and which does it not?
Pacific Hands Home Care LLC reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Pacific Hands Home Care LLC? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Boston-area ZIP codes does Pacific Hands Home Care LLC serve?
Pacific Hands Home Care LLC tells Medicare it serves 23 ZIP codes in Boston and Suffolk, Middlesex, Norfolk, Essex and Plymouth counties.
- 01460
- 01810
- 01826
- 01830
- 01832
- 01834
- 01835
- 01840
- 01841
- 01843
- 01844
- 01845
- 01850
- 01851
- 01852
- 01854
- 01860
- 01862
- 01876
- 01879
- 01886
- 01913
- 01921
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Pacific Hands Home Care LLC before starting care?
Ask how often the therapist actually comes
42.8% of its patients got better at walking or moving around, against 86.7% across Massachusetts. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask who helps with bathing, and how often
47.8% of patients improved at bathing (Massachusetts average 88.7%). Ask whether a home health aide is part of the plan or whether bathing help is left to the family.
Ask about transfer training
48.7% of patients improved at getting in and out of bed (Massachusetts average 89.2%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Methuen, MA?
These Medicare-certified agencies are also based in or near Methuen.
- Alternative Home Health Care, LLC — 4 of 5 stars
- Comfort Home Care, LLC — 2.5 of 5 stars
- Braden Home Health Care Services LLC — 1.5 of 5 stars
- Precision Homecare LLC — no star rating yet
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Pacific Hands Home Care LLC Medicare-certified?
Yes. Pacific Hands Home Care LLC is certified by Medicare under provider number 227775 and has been since 2024. Original Medicare pays certified agencies directly for covered home health care.
What is Pacific Hands Home Care LLC's Medicare star rating?
1 out of 5 for quality of patient care. The Massachusetts average is 3.
Does Pacific Hands Home Care LLC provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
